Design and Leadership Philosophy

I believe great design leadership is about creating clarity—clarity for users navigating complexity, and clarity for teams doing the work. I lead by grounding decisions in empathy, data, and shared principles, then building systems that allow people to move quickly without sacrificing care or craft. Whether launching new products, embedding utility into content, or scaling research and design operations, I focus on aligning vision with execution, protecting team health, and designing for long-term impact. I stay close enough to the work to understand the realities of the tools and constraints my teams face, while keeping an eye on the broader business context—so design becomes not just an output, but a strategic driver of trust, growth, and meaningful change.

I’m currently available for full time employment and consulting.

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Experience

  • Led multidisciplinary Design, Content, and Research teams supporting digital health products reaching 120M+ monthly users, driving engagement, accessibility, and trust in regulated healthcare environments. Scaled design and research systems through a company-wide Creative Operating Model, enterprise tool optimization, and trauma-informed practices while partnering cross-functionally to align user needs, business strategy, and compliance.

  • Built and led the UX research function across Healthline and Bezzy, conducting 25+ generative and evaluative studies that shaped navigation, information architecture, chronic condition education, and community experiences. Partnered closely with Product, Design, and executive leadership to translate insights into strategic decisions that improved discoverability, engagement, and clarity across high-traffic platforms.

  • Designed patient-centered digital healthcare experiences, streamlining appointment booking, provider discovery, and telehealth access across web and mobile platforms. Collaborated with Product, Engineering, and Clinical teams to simplify complex workflows, improve accessibility, and deliver cohesive, trustworthy health experiences.

  • Managed large-scale data operations supporting the U.S. Postal Service Change of Address program, ensuring accuracy and reliability across millions of customer communications. Designed and implemented a digital production platform that automated print and data workflows, reducing errors, improving efficiency, and enabling scalable delivery.

SKILLS

  • cross functional leadership

  • product vision

  • team management

  • workshop leadership

  • stakeholder management

  • ux design // ux research 

TOOLS

  • figma/figjam

  • adobe creative suite

  • confluence/jira

  • miro

  • user testing // dscout

  • goolge suite // microsoft office

AREAS

  • human centered design

  • compliance

  • information architecture

  • design systems

  • accessibility // ethics

  • analytics