User Research Case Studies
0→1 Resource Centers on Healthline
Redefining Information Architecture to Increase Engagement, Retention, and Revenue
Bezzy Community Personas
Using Research to De-Risk New Community Launches and Drive Engagement
Healthline UXR Roadmap
Scaling Research Impact Across Multiple Pods Through a Wave-Based Strategy
Optum Store Research & Conversion Optimization
Reducing Friction and Increasing Completion in Sensitive eCommerce Health Journeys